In order to build strong relationships between publishers on the one side and Monetag on the other side, and to make the payment process transparent, we apply the KYC process.
KYC is an acronym for “Know Your Customer,” a term used for the customer identification process. The KYC procedure includes providing documents to determine the true identity and beneficial ownership of the account. International business standards require this procedure and help to make communication regarding legal and financial issues easier.
To complete this account verification process, you must provide our team with the state-issued ID, the info about your payment account linked to the Monetag account, or any additional info that might be deemed relevant. Please make sure that the information you provide to us is correct and that you use an active email address so that you can communicate with us. The Customer information you submit to us will be verified within 5-7 business days, so we highly recommend you provide it about 14 days before the payment due date.
According to our Terms and Conditions, we may request documents confirming your identity and payment details in certain cases. The publisher's agreement (clause 6.7) provides more information.
If you work with PayPal, we usually make a test payment first to ensure that you can receive money from us. It will be made before your first withdrawal.
The KYC procedure fully complies with the GDPR rules. The full description of the Privacy Policy is here.
If you have any questions, you may contact our Support team via the email address support@monetag.com.