In order to build strong relationships between publishers on the one side and Monetag on the other side, and to make the payment process transparent, we apply the KYC process.
KYC is an acronym for “Know Your Customer,” a term used for the customer identification process. The KYC procedure includes providing documents to determine the true identity and beneficial ownership of the account. International business standards require this procedure, which helps make communication regarding legal and financial issues easier.
When verification is required, you have several options. You can either:
Log in to your Monetag account and complete the verification process by clicking "Verify my identity" on the notification that appears on the main page of your Monetag dashboard.
Also, you may find the notification about KYC and Sumsub verification in the payments section of your account. Depending on the type of check, the notification may read "You need to complete the KYC verification process" or "Additional information required".
To complete verification, you will need to provide a government-issued ID (passport, driver's license, national ID card, etc.) with your name and photo clearly visible, and, for PayPal, Skrill or Webmoney, a screenshot from your payment account showing the account owner's name and email or wallet number. Screenshots from your Monetag account are not accepted. For Payoneer and Wire, no payment-method documents are usually required. In some cases, we may ask for additional information that may be deemed relevant.
Please ensure that the information you provide to us is accurate and that you use a valid email address so that we can communicate with you effectively. The Customer information you submit to us will be verified within 5-7 business days. We highly recommend providing it approximately 14 days before the payment due date.
According to our Terms and Conditions, we may request documents confirming your identity and payment details. The Publisher Agreement (clause 6.8) requires you to provide them within 15 business days of the request; until then, payouts may be put on hold.
If you work with PayPal, we usually send a $5 test payment before your first withdrawal to make sure you can receive money from us.
The KYC procedure fully complies with the GDPR rules. The full description of the Privacy Policy is here.
If you have any questions, please contact our Support team at support@monetag.com.