If ads are not showing on your site after you’ve added the Monetag ad tag to the source code, please go through the checks below first. In most cases, the ads are already working, and the reason is on the viewing side.
Check 1. Are you looking for the ads the right way?
Onclick (Popunder) and Direct Link ads open only after a visitor clicks on the page, not when the page loads. Each visitor sees a limited number of ads within a set period, so after a few test clicks, you will not see new ads for a while.
In-Page Push and Vignette Banner appear on the page without a click, but ad blockers hide them. To test your site, open it in an incognito window with ad blockers disabled, and click on the page content.
Check 2. Is the tag really in the page source?
Open the source code of the page (Ctrl+U or Cmd+Option+U) and search for the zone ID of your tag. The tag should be in the <head> section of every page where you want ads, copied exactly as shown in your Monetag account, with no changes.
Check 3. Push Notifications and MultiTag: Is the sw.js file in place?
Push Notifications and MultiTag need the sw.js file from the zone to be uploaded to the root folder of your site.
Check 4. Is the zone active?
Open the zone in your Monetag account and check its status. A newly created zone can take up to an hour to start serving ads.
If the ads still don’t show
If you have gone through the checks above and the ads are still not showing, contact our support team with the following information:
Your zone ID and ad format.
A link to the page where the tag is installed.
Where exactly in the code you placed the tag.
What browser, device, and OS you use for testing.
From what country you tried to see the ads.
When the ads stopped showing, and whether you changed anything in the code or on the site before that.
If you have checked all the settings, but the ads do not show, don't hesitate to get in touch with our Support team via email contact.us@monetag.com.