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I can’t log in to my personal account

A
Written by Admin

There is no need to worry if you can’t log in.

First, make sure you are using the email address you registered with and the correct password. If you signed up with your Google account, use the "Sign in with Google" button instead. If you can’t remember your password, reset it by clicking "Forgot password?" on the sign-in page.

If you have just registered and haven’t confirmed your email yet, check the Spam / Promotions folder for the confirmation link from Monetag. To get a new link, click "Forgot password?" on the sign-in page and enter your email: a new email will arrive within a few minutes.

In case the previous steps didn’t help, please try the following options:

  • Clean your browser's cache/cookies and try to log in again.

  • If it fails, simply try to do it in another browser.

  • Try logging in in incognito mode or from another device / network (for example, mobile data instead of Wi-Fi), and turn off your VPN.

  • If you see the "Please verify you are not a robot" message, open the page in a regular browser rather than in a messenger’s built-in browser so that the captcha can load.

If none of those steps helped you to log in, please contact us via support@monetag.com, attaching a screenshot of the issue (the error message should be seen clearly) and describing it in detail. We'll be glad to help!

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