To verify your website, choose one of the verification methods in your Monetag account: "Uploading file", "Insert code", or the WordPress plugin. By default, your account shows the recommended method only; click "Other options" to see the rest.
However, in some cases, after completing the necessary steps, the verification may not be successful, and you will see the "Verification Error" message.
Why could the verification not be passed?
First of all, make sure you clicked the "Verify" button in step 3 ("Apply for verification") after placing the code or the file. Verification does not start on its own.
If you used the "Insert the code" method of verification:
Check if you have inserted the code correctly. It should be added to the site's source code between the <head> and </head> tags on your domain's main page.
Check if you saved and published the changes after editing the code.
Make sure that the code has not been modified. Copy the code from your account again right before you click "Verify," and compare it with the code on your site.
Open your site and view the page source (Ctrl+U) to make sure the Monetag meta tag is really there.
On some sites, the code may not be updated immediately because of caching (a CDN, a caching plugin, or your hosting). It may take up to several hours to update. Clear the cache if you can and try again.
If you used the "Uploading file" method of verification:
Check if the file is located correctly. The sw.js file downloaded from your account should be uploaded to the root directory of your site.
The root directory is a folder containing all files and subfolders of your site. Usually, the Index file is located there.
Do not rename or edit the file: even a small change makes the verification fail.
If you used the WordPress plugin verification, please refer to the article and check that you have set everything up step by step.
If the plugin shows "Site is waiting for verification", click "Check verification" once more. If the status does not change, verify the site with the "Insert code" method instead, or contact our Support team.
Other reasons the automatic check may fail:
The site was not reachable at the moment of the check (down, under maintenance, or redirecting to another domain).
The site is available only on a sub-path (for example, username.github.io/project/). We can only verify a site that opens at its main domain.
If you have checked all the settings, but the site is still not verified, please contact our Support team via email contact.us@monetag.com